Refund & Cancellation Policy

1. Overview

PrArySoft is committed to customer satisfaction. This policy explains how cancellations and refunds are handled for our subscription-based services.

2. Free Tier & Trials

Many of our services offer free tiers or trial periods. These do not require payment and can be cancelled at any time without charge.

• Free tier services can be used indefinitely within stated limits
• Trial periods automatically convert to paid subscriptions unless cancelled
• We will send a reminder before trial conversion

3. Subscription Cancellation

3.1 How to Cancel

You can cancel your subscription at any time through:

• Your account settings dashboard
• Email request to billing@prarysoft.com
• Contact form at /contact

3.2 Effect of Cancellation

• Your subscription will remain active until the end of your current billing period
• You will retain access to all paid features until the period ends
• No further charges will be made after cancellation
• Your data will be retained for 30 days after cancellation, then deleted (you may request earlier deletion)

4. Refund Policy

4.1 Annual Subscriptions

Annual subscriptions include a 14-day satisfaction guarantee:

• Full refund available within 14 days of initial purchase or renewal
• Refund requests after 14 days will be considered on a case-by-case basis
• Pro-rated refunds are not provided for partial-year cancellations outside the 14-day window

4.2 Monthly Subscriptions

• Monthly subscriptions can be cancelled at any time
• Refunds for the current billing period are not provided for monthly plans
• Your access continues until the end of the current billing period

4.3 How to Request a Refund

To request a refund:

1. Email billing@prarysoft.com
2. Include your account email and reason for refund
3. We will respond within 2 business days

4.4 Refund Processing

• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may vary

5. Exceptions

We may decline refunds in cases of:

• Violation of our Terms of Service
• Fraudulent or abusive behavior
• Repeated refund requests
• Requests made significantly after the refund window

6. Billing Disputes

If you believe you were charged incorrectly:

1. Contact us at billing@prarysoft.com first
2. Provide details of the disputed charge
3. We will investigate and resolve within 5 business days

We ask that you contact us before initiating a chargeback with your bank, as we are committed to resolving billing issues directly.

7. Plan Changes

7.1 Upgrading

• Upgrades take effect immediately
• You will be charged the pro-rated difference for the remaining billing period

7.2 Downgrading

• Downgrades take effect at the next billing period
• You retain access to current plan features until then
• No refunds for the price difference during the current period

8. Service Discontinuation

If PrArySoft discontinues a service:

• We will provide at least 30 days advance notice
• Pro-rated refunds will be issued for unused prepaid periods
• Data export options will be provided

9. Contact Us

For questions about this policy or your subscription:

Related Pages

• Terms of Service
• Privacy Policy
• Contact Us